Privacy Policy

This Privacy Policy describes how Global Support Inc. ("we," "us," or "our"), operating the Load-Bearing Leadership™ website at loadbearingleadership.com (the "Site"), collects, uses, and shares information about you when you use our services, purchase our products, or interact with our content.

By using the Site, you agree to the practices described in this policy. If you do not agree, please discontinue use of the Site.

1. Information We Collect

Information You Provide Directly

We collect information you give us when you:

• Request a free chapter download (name, email, role, organization size)
• Submit a contact or inquiry form (name, email, organization, message)
• Apply for practitioner certification (name, email, practice details)
• Subscribe to our resource notification list (email)
• Purchase a book or program through linked third-party platforms (handled by those platforms)

Information Collected Automatically

When you visit the Site, we may automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type and version
• Pages visited, time spent, referring URLs
• Device type and operating system

This information is collected using standard web analytics tools (such as Google Analytics) and cookies. See Section 5 for our cookie policy.

2. How We Use Your Information

We use the information we collect to:

• Fulfill chapter download and resource delivery requests
• Respond to contact form inquiries and consultation requests
• Process certification applications and communicate with applicants
• Send requested email notifications about new resources (only if you opted in)
• Improve the Site's content, performance, and user experience
• Comply with applicable legal obligations

We do not sell your personal information to third parties. We do not use your information to serve you advertising. Our Site operates without advertising of any kind.

3. How We Share Your Information

We may share your information in the following limited circumstances:

• Service Providers: We use trusted third-party services (such as email delivery platforms, analytics providers, and form processors) to help us operate the Site. These providers are bound by data processing agreements and may not use your information for their own purposes.
• Legal Compliance: We may disclose information when required by law, subpoena, or other legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred as part of that transaction, subject to the same protections described in this policy.

4. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. If you request deletion of your data, we will remove it from active systems within 30 days, subject to any legal retention requirements.

5. Cookies

Our Site uses cookies and similar tracking technologies to enhance your experience and analyze Site usage. Types of cookies we use include:

• Essential cookies: Necessary for the Site to function correctly.
• Analytics cookies: Help us understand how visitors use the Site (e.g., Google Analytics). These are anonymized and do not identify you personally.

You may disable cookies through your browser settings. Disabling analytics cookies will not affect your ability to use the Site.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• The right to access the information we hold about you
• The right to correct inaccurate information
• The right to request deletion of your information
• The right to withdraw consent (where processing is based on consent)
• The right to opt out of marketing communications at any time

To exercise any of these rights, contact us at privacy@loadbearingleadership.com. We will respond within 30 days.

7. Children's Privacy

The Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it promptly.

8. Links to Third-Party Sites

The Site contains links to third-party websites, including Amazon (for book purchases), payment processors, and other platforms. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing personal information.

9. Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission or electronic storage system is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of the Site after changes constitutes acceptance of the updated policy. For material changes, we will make reasonable efforts to notify users directly.

11. Contact

If you have questions about this Privacy Policy or our data practices, please contact us:

Global Support Inc.
Email: privacy@loadbearingleadership.com
Website: loadbearingleadership.com/contact