Effective Date: January 1, 2026 · Last Updated: January 1, 2026
These Terms of Service ("Terms") govern your use of the Load-Bearing Leadership™ website at loadbearingleadership.com (the "Site") and any services, products, or content offered through the Site by Global Support Inc. ("we," "us," or "our").
By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please discontinue use immediately.
You may use the Site for lawful purposes only. You agree not to:
All content on this Site — including text, graphics, logos, framework materials, assessment instruments, and proprietary methodology — is the intellectual property of Global Support Inc. or J. A. Tomlinson and is protected by applicable copyright and trademark law.
The following marks are registered or pending trademarks of Global Support Inc. / J. A. Tomlinson and may not be used without written permission:
You may share links to the Site and quote up to 50 words from any page with attribution. Any other reproduction — including reproducing framework diagrams, assessment instruments, or substantial portions of book content — requires prior written consent. Please contact us at permissions@loadbearingleadership.com.
Certified practitioners receive limited, non-exclusive, non-transferable licenses to use toolkit materials within their paid coaching and consulting engagements. This license does not permit resale, sublicensing, or distribution of framework materials to third parties. See the practitioner agreement for full terms.
Book purchases made through Amazon or other third-party retailers are subject to those platforms' terms of service and return policies. We are not the merchant of record for such transactions.
For directly purchased digital products, coaching programs, and certification enrollments:
The 30-day money-back guarantee referenced on the Site applies to the book purchase price only. Requests must be submitted in writing to support@loadbearingleadership.com within 30 days of purchase with proof of purchase.
The Site and its content are provided "as is" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Site will be available uninterrupted or error-free.
The framework, case studies, and ROI figures presented on the Site are based on real implementations but are provided for informational purposes only. Results will vary depending on organizational context, implementation quality, and commitment. Nothing on this Site constitutes a guarantee of specific outcomes.
To the fullest extent permitted by law, Global Support Inc. and J. A. Tomlinson shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site, its content, or any products or services obtained through the Site — including loss of revenue, loss of data, or business interruption — even if advised of the possibility of such damages.
Our total liability for any claim arising from these Terms or your use of the Site shall not exceed the amount you paid us in the 12 months preceding the claim, or $100, whichever is greater.
The Site contains links to third-party websites including Amazon, payment processors, and other external platforms. We are not responsible for the content, privacy practices, or terms of service of those sites. Links do not constitute endorsement.
If you submit content to us through contact forms, application forms, or other means, you grant us a non-exclusive, royalty-free license to use that content for the purpose for which it was submitted (e.g., responding to an inquiry, processing an application). We will not publish or commercially exploit your submissions without your separate written consent.
We reserve the right to suspend or terminate access to the Site or any services for any user who violates these Terms, without prior notice. Practitioner certifications may be revoked for violations of the practitioner agreement or misuse of licensed materials.
These Terms are governed by the laws of the State of Florida, United States, without regard to conflict of law provisions. Any disputes shall be resolved in the state or federal courts located in Florida, and you consent to jurisdiction in those courts.
We may update these Terms from time to time. When we do, we will update the "Last Updated" date above. Continued use of the Site after changes constitutes acceptance of the revised Terms.
Questions about these Terms should be directed to:
Global Support Inc.
Email: legal@loadbearingleadership.com
Website: loadbearingleadership.com/contact